Meet Fanny - Soukka's customer service superstar

Going on for her third year of managing SATO's Soukka area rental homes, Service Manager Fanny enjoys helping people. For her it is important to meet residents in their everyday settings and create a genuine caring atmosphere for them by SATO.

"I do want the people around me to thrive", says Service Manager Fanny Salo and continues: "My own experiences have impacted me to have a strong empathic attitude towards customer service work." Fanny manages Soukka area rental apartments owned by SATO.

Fanny wants to stay near the residents and view their needs as a whole, wether they need their kitchen cabinet fixed or other home related worries aired. She aims to make rental living at SATO to be as easy and hassle-free as possible.

'Helper genes'

Fanny's road to Service Manager job has not been straight forward. She has worked in social services, health industry, and even at horse stables. After taking a parenting leave Fanny began to look for some new challenges.

"My grandma, having made her career in real estate business, just pointed it out to me one day: 'Fanny, you would be a great modern day real estate manager!'”

Efficient Fanny did not wait too long to make things happen, and went to study property management at Rastor-instituutti, then known as Markkinointi-instituutti. On top of that she plowed through a business economics degree. After graduating she landed an internship at SATO as well as a summer job, and after those, a possibility of becoming a Service Manager opened up.

Fanny, being humane at heart, rejoices that since the career change she is still able to practise a profession where helping others is a big part of the job. "I am not a fan of sitting in front of the computer screen in an office setting. I much rather meet our residents face-to-face."

Modern property management close to customer

SATO Service Managers are taking care of both the technical and administrative management of the SATOhomes of their designated areas. Fanny says modern property management is based on clear communication, guaranteeing the customer satisfaction, and taking quality care of the properties.

”SATO is a housing service. We want to be known to our residents, and approachable, of course, so they are more keen to get in contact if something goes awry", says Fanny.

The everyday work of Fanny at Soukka include a lot of moving around from place to place, sometimes accompanied by SATO house experts. Fanny is a familiar sight for Soukka residents, and part of the community, and she aims to better the area's residents' customer satisfaction.

”I want to be easy to reach", Fanny says and continues: "A couple that had recently moved into Soukka called me to inspect their new home. It took me a mere half an hour to arrive at the scene. Of course there are days that are more occupied, but my aim is to be fast."

As a Service Manager Fanny strives to find a compromising solution to tough situations: "I want to serve our residents as well as I would like myself to be served. Perhaps my unaffected attitude stems from that.”

Loading the batteries under the trees

For her free time Fanny tends to do everything fun with her family, especially with her two school aged kids.

”This summer I have become a mushroom picking enthusiast", Fanny smiles and adds: ”I really am a very social person, so to balance all that it is good to take your time alone in the forest.".